In this segment we will discuss why it’s important to view the world and the people within our care from a multicultural perspective. In this segment, participants will learn how cultural awareness and cultural humility doesn’t require that we know everything about every culture, but it does compel us to act, to move beyond simply being aware of people’s cultural differences. We’ll also discuss the Platinum rule of treating people the way they want to be treated, which intentionally centers the people we serve and takes into consideration their unique cultural needs.

In this segment we will cover how cultural competence helps in recognizing and addressing individual needs and preference, as well as those that represent people’s cultures. By incorporating multicultural knowledge, direct care professionals can deliver more equitable, respectful, and effective care to all patients, regardless of their cultural background. The learners will explore practical strategies such as cultural competence training, developing personalized care plans, acknowledging cultural celebrations, and encouraging participants and families to provide feedback.

In this segment we will hear from an expert on aging and discover what she and other caregivers have personally learned from this vibrant community. Namely, the beauty in multiculturalism and how being open to the cultures of the people we care for, can enrich our lives. Learners will also explore the role and responsibilities of being an ambassador for the aging community and acting as a bridge between older adults and society.

This segment will provide learners with three specific ways that we can create a sense of belonging into our daily interactions with others. Learners will also hear from women who have made exceptional sacrifices, shown unwavering commitment to their communities and are setting the example of being culturally competent in showing dignity and respect to everyone. And finally, a recap highlighting the most important takeaways of this extraordinary program.